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CVE-2023-34197: Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows u...

CVE-2023-34197 · published 3 years ago

Summary

Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows unprivileged users to access the Reminders of a release ticket and make modifications.

What to do

Update zohocorp manageengine_servicedesk_plus to version 14.2 or later.
Update zohocorp manageengine_servicedesk_plus_msp to version 14.2 or later.
Update zohocorp manageengine_supportcenter_plus to version 14.2 or later.

Affected software

Vendor	Product	Affected versions
zohocorp	manageengine_servicedesk_plus	< 14.2 14.2 `cpe:2.3:a:zohocorp:manageengine_servicedesk_plus::::::::`
zohocorp	manageengine_servicedesk_plus_msp	< 14.2 14.2 `cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp::::::::`
zohocorp	manageengine_supportcenter_plus	< 14.2 14.2 `cpe:2.3:a:zohocorp:manageengine_supportcenter_plus::::::::`

Original advisory text

References

https://www.manageengine.com/products/service-desk/CVE-2023-34197.html Vendor Advisory

Fix within

Internet-facing 60 days

Internal At next upgrade

Not known to be exploited
Needs hands-on effort to exploit
Gives an attacker partial control

Severity

5.4 Medium

Exploitation

4% chance of attack within 30 days

Type

CWE-863Incorrect Authorization

Timeline

Published7 Jul 2023

Updated4 Nov 2026

First seen29 Sep 2026

Sources

CVE-2023-34197 · NVD

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