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4.8

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stor...

CVE-2022-39050 · published 4 years ago
Summary

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data...

What to do

The CVE record does not list a fixed version. Check the vendor's site or the advisory links below - a fix may already be released.

Affected software
Ecosystem VendorProductAffected versions
– otrs otrs >= 6.0.0, <= 6.0.32
>= 7.0.0, < 7.0.37
>= 8.0.0, < 8.0.25
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
Ubuntu:24.04:LTS canonical znuny All versions
Original advisory text
An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stor...
An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap
References
Fix within
Internet-facing 60 days
Internal At next upgrade
  • Not known to be exploited
  • Needs hands-on effort to exploit (estimated)
  • Gives an attacker partial control (estimated)
Severity
4.8 Medium
Exploitation
<1% chance of attack within 30 days
Type
CWE-79Cross-site Scripting (XSS)
Timeline
Published5 Sep 2022
Updated4 Nov 2026
First seen29 Sep 2026
Sources
CVE-2022-39050 · NVD
UBUNTU-CVE-2022-39050 · OSV
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