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3.5

OTRS rich-text editor lets logged-in users add malicious code

CVE-2010-4762 · published 15 years ago
Summary

The Open Ticket Request System (OTRS) versions before 3.0.0‑beta2 have a flaw in its rich‑text editor. An attacker who can log in can insert harmful web scripts or HTML through the source‑code view, potentially affecting other users who view the content. Update OTRS to the latest version or apply the provided patch to stop this behavior.

What to do

The CVE record does not list a fixed version. Check the vendor's site or the advisory links below - a fix may already be released.

Affected software
VendorProductAffected versions
otrs otrs <= 3.0.0
0.5
1.0
1.0.0
1.0.1
1.0.2
1.1
1.1.0
1.1.1
1.1.2
1.1.3
1.1.4
53 more version ranges
cpe:2.3:a:otrs:otrs:*:beta1:*:*:*:*:*:*
Original advisory text
Cross-site scripting (XSS) vulnerability in the rich-text-editor component in Open Ticket Request System (OTRS) before 3.0.0-beta2 allows remote authenticated users to inject arbitrary web script o...
Cross-site scripting (XSS) vulnerability in the rich-text-editor component in Open Ticket Request System (OTRS) before 3.0.0-beta2 allows remote authenticated users to inject arbitrary web script or HTML by using the "source code" feature in the customer interface.
References
Fix within
Internet-facing 60 days
Internal At next upgrade
  • Not known to be exploited
  • Needs hands-on effort to exploit (estimated)
  • Gives an attacker partial control (estimated)
Severity
3.5 Low
Exploitation
1% chance of attack within 30 days
Type
CWE-79Cross-site Scripting (XSS)
Timeline
Published18 Mar 2011
Updated31 Oct 2026
First seen29 Sep 2026
Sources
CVE-2010-4762 · NVD
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